Privacy policy

Last Updated: September 8, 2026

Go Culture Café (“Go Culture Café,” “Go Culture,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy describes how we collect, use, process, disclose, retain, and protect personal information when you visit goculturecafe.com (the “Website”), purchase products from us, create an account, communicate with us, participate in promotions or events, apply for employment, interact with our marketing communications, or otherwise interact with Go Culture Café online or offline where this Privacy Policy applies (collectively, the “Services”).

Our Website and ecommerce services are powered in part by Shopify. Certain information may therefore be processed by Shopify and other service providers that help us operate our business.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us.

A. Information You Provide Directly

We may collect information that you voluntarily provide, including:

First and last name
Email address
Telephone number
Billing address
Shipping address
Account information
Order information
Purchase history
Product preferences
Customer service inquiries
Communications you send to us
Feedback and survey responses
Reviews or testimonials
Event inquiries
Information submitted in forms
Marketing preferences
Loyalty or rewards information, if applicable
Gift card information, if applicable
Employment application information, if you apply for a position with us

B. Payment and Transaction Information

When you make a purchase, information related to the transaction may be collected, including:

Products purchased
Purchase amount
Date and time of purchase
Payment method
Billing information
Payment authorization or confirmation information
Refund, cancellation, or return information

Payments may be processed by third-party payment processors. Go Culture Café generally does not directly store complete payment-card credentials when those credentials are processed through our third-party payment providers.

C. Device and Technical Information

When you access our Website, we and our service providers may automatically collect certain technical information, including:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Device identifiers
Approximate location derived from an IP address
Referring website or source
Pages viewed
Links clicked
Date and time of visits
Website interactions
Session information
Shopping-cart activity
Products viewed
Conversion information
Cookie identifiers and similar technologies

D. Account Information

If you create an online account, we may process information associated with that account, including your contact information, login credentials, preferences, order history, saved information, and account activity.

You are responsible for maintaining the confidentiality of your account credentials.

E. Communications

When you communicate with us by email, telephone, online form, social media, or another channel, we may retain the content of those communications and related contact information as reasonably necessary to respond to you and maintain our business records.

F. Employment Applicant Information

If you apply to work at Go Culture Café, we or a service provider may collect information such as:

Name
Contact information
Employment history
Education
Availability
Resume information
Qualifications
References
Responses to application questions
Other information you voluntarily provide

Employment applicant information is used primarily to evaluate candidates, communicate regarding employment opportunities, maintain recruiting records, and comply with applicable law.

2. HOW WE COLLECT INFORMATION

We may obtain personal information:

Directly From You

For example, when you:

Make a purchase
Create an account
Contact us
Subscribe to communications
Complete a form
Apply for employment
Participate in a promotion
Attend or register for an event
Provide feedback

Automatically

We may collect information automatically through cookies, pixels, analytics technologies, server logs, and similar technologies.

From Service Providers

We may receive information from companies that help operate our Website, ecommerce platform, payment systems, analytics, advertising, fulfillment, communications, loyalty programs, or other business functions.

From Third Parties

Where permitted by law, information may also come from advertising partners, social-media platforms, publicly available sources, business partners, and other third parties.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Provide Products and Services

This includes:

Processing transactions
Fulfilling orders
Processing payments
Shipping merchandise
Providing receipts and confirmations
Managing accounts
Processing returns, exchanges, or refunds

Providing customer support

Operate and Improve Go Culture Café

We may use information to:

Maintain the Website
Understand customer preferences
Analyze Website performance
Improve our products and services
Develop new offerings
Troubleshoot technical issues
Measure customer engagement

Improve the customer experience

Communicate With You

We may use your information to:

Respond to questions
Send order updates
Provide customer-service communications
Send account notices
Communicate regarding events
Send administrative notices

Respond to feedback

Marketing and Advertising

Subject to applicable law and your choices, we may use information to:

Send promotional emails
Send promotional text messages if you have provided the required consent
Promote new menu items, merchandise, events, or offers
Measure advertising effectiveness
Personalize marketing
Display advertising that may be relevant to you
You may unsubscribe from promotional email communications using the unsubscribe mechanism included in those communications.

Consent to receive marketing communications is not a condition of purchasing products or services where prohibited by law.

Security and Fraud Prevention

We may use personal information to:

Protect our Website
Prevent fraud
Detect suspicious transactions
Protect customer accounts
Investigate security incidents

Protect Go Culture Café, our customers, employees, and others

Legal and Business Purposes

We may process information to:

Comply with applicable laws
Respond to lawful government requests
Establish or defend legal claims
Enforce our agreements and policies
Maintain business and tax records

Protect our legal rights

4. COOKIES AND SIMILAR TECHNOLOGIES

Our Website and service providers may use cookies, pixels, tags, SDKs, and similar technologies.

These technologies may be used to:

Keep the Website functioning
Remember preferences
Maintain shopping carts and sessions
Authenticate users
Understand Website traffic
Measure Website performance
Detect fraud
Provide analytics
Measure advertising
Personalize content or advertising where permitted

Some cookies are necessary for the Website to function. Others may support analytics, personalization, or advertising.

Your browser may permit you to block or delete cookies. Blocking certain cookies may cause some Website functionality to operate incorrectly.

Where applicable, we will provide privacy choices or consent mechanisms as required by law.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We do not disclose personal information indiscriminately.

We may disclose information to the following categories of recipients when reasonably necessary:

Ecommerce and Technology Providers

Including Shopify and providers supporting Website hosting, ecommerce functionality, security, analytics, and infrastructure.

Payment Processors

To process and authorize transactions.

Shipping and Fulfillment Providers

When necessary to deliver merchandise or otherwise fulfill an order.

Communications Providers

Including providers supporting email, text messaging, customer support, or related communications.

Analytics and Advertising Providers

We may use third parties to understand Website activity, measure advertising, or provide marketing services.

Certain disclosures associated with advertising may be considered “sale,” “sharing,” or “targeted advertising” under particular privacy laws even when money is not exchanged.

Where required by applicable law, consumers may opt out of such processing.

Professional Advisers

We may provide information where reasonably necessary to attorneys, accountants, insurers, consultants, and other professional advisers.

Government Authorities and Legal Proceedings

Information may be disclosed where we reasonably believe disclosure is required by law, court order, subpoena, governmental request, or other valid legal process.

Corporate Transactions

If Go Culture Café participates in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

6. SHOPIFY

Our ecommerce Website is powered by Shopify.

Shopify may process information about your interaction with our Website to provide ecommerce, payment, security, analytics, personalization, and related services.

Information transmitted through Shopify may be processed in jurisdictions other than the jurisdiction where you reside.

Shopify's processing of personal information is also governed by its applicable privacy documentation.

7. YOUR PRIVACY RIGHTS

Depending upon where you reside and applicable law, you may have rights regarding your personal information.

These may include the right to:

Confirm whether we process your personal information
Access personal information
Correct inaccurate information
Request deletion of personal information
Obtain a portable copy of certain information
Opt out of certain targeted advertising
Opt out of certain sales or sharing of personal information
Withdraw consent where processing is based on consent
Appeal certain decisions concerning a privacy request
Exercise privacy rights without unlawful discrimination

These rights are subject to exceptions and limitations under applicable law.

8. TEXAS PRIVACY RIGHTS

Texas residents may have rights under the Texas Data Privacy and Security Act (“TDPSA”), to the extent the TDPSA applies to Go Culture Café and the particular processing activity.

Potential rights include:

Confirming whether personal data is being processed
Accessing personal data
Correcting inaccuracies
Deleting qualifying personal data
Obtaining certain personal data in portable form
Opting out of qualifying targeted advertising
Opting out of qualifying sales of personal data
Opting out of certain qualifying profiling
We will not unlawfully discriminate against a consumer for exercising an applicable privacy right.

Nothing in this section is intended to provide rights beyond those required by applicable law.

9. SUBMITTING A PRIVACY REQUEST

Where applicable, you may submit a privacy request by contacting Go Culture Café using the contact information listed at the end of this Privacy Policy or through any privacy-request mechanism provided on our Website.

Please identify the nature of your request and provide sufficient information for us to reasonably verify your identity and locate the applicable records.

We may request additional information where reasonably necessary to verify a request.

Authorized agents may submit requests where permitted by law. We may require appropriate proof of authorization.

10. APPEALS

If applicable law gives you the right to appeal a decision regarding a privacy request, you may submit an appeal using the same contact method used for privacy requests and clearly identify the communication as a “Privacy Request Appeal.”

We will review and respond as required by applicable law.

11. MARKETING COMMUNICATIONS

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the message.

If we offer marketing text messages, you may follow the opt-out instructions contained in those messages.

Opting out of marketing communications does not necessarily prevent us from sending transactional or administrative communications, including communications concerning orders, accounts, security, or customer-service requests.

12. CHILDREN'S PRIVACY

The Website is intended for a general audience and is not directed toward children under 13.

We do not knowingly collect personal information online from children under 13 in circumstances requiring parental consent under applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

13. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

Fulfill transactions
Maintain customer accounts
Provide customer service
Meet tax and accounting requirements
Maintain appropriate business records
Resolve disputes
Prevent fraud
Enforce agreements
Comply with legal obligations

Retention periods may vary depending upon the nature of the information and applicable legal requirements.

14. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no electronic transmission, information system, or storage system can be guaranteed to be completely secure.

You are responsible for protecting passwords and account credentials associated with your use of the Services.

Please do not transmit highly sensitive information to us through unsecured communication channels.

15. THIRD-PARTY LINKS

Our Website may contain links to websites, social-media platforms, payment providers, delivery services, employment forms, maps, and other services operated by third parties.

We do not control the privacy or security practices of independent third parties.

Your interaction with those services is subject to their own privacy policies and terms.

16. INTERNATIONAL USERS

Our business is based in Texas, United States.

If you access our Website from another jurisdiction, your information may be transferred to, processed, or stored in the United States or other countries in which our service providers operate.

Where required, appropriate legal mechanisms will be used for international transfers.

17. DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS

Some browsers provide “Do Not Track” signals.

Because there is not necessarily a uniform standard governing all such signals, our Website may not respond to every Do Not Track mechanism.

Where applicable law requires recognition of a qualifying universal opt-out or privacy preference signal, we or our ecommerce provider will process such signals as required by applicable law.

18. CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy periodically.

When we make changes, we may update the “Last Updated” date at the top of this page and provide additional notice when required by law.

Your information will be handled in accordance with the policy and applicable law.

19. CONTACT US

For questions concerning this Privacy Policy, our privacy practices, or a privacy-rights request, please contact:

Go Culture Café

5626 Maple Ave, Suite 110

Dallas, Texas 75235

United States

Telephone: (214) 484-3634

Email: hello@goculturecafe.com

Website: goculturecafe.com