Refund policy
Last Updated: September 8, 2026
Thank you for supporting Go Culture Café.
This Refund & Return Policy applies to qualifying purchases made directly through Go Culture Café unless otherwise stated.
CAFÉ FOOD AND BEVERAGE PURCHASES
Because food and beverages are perishable and often prepared specifically for each customer, completed food and beverage purchases are generally final and are not eligible for return solely because of personal taste or preference.
However, we want you to receive what you ordered.
If your order is incorrect, missing an item, damaged, or has a quality issue, please notify a Go Culture Café team member as soon as reasonably possible.
Depending upon the circumstances, we may offer an appropriate replacement, correction, store credit, or refund at our discretion and as required by applicable law.
Refunds are not guaranteed for:
- Changes of mind after an item has been prepared
- Personal taste preferences
- Failure to communicate a requested customization
- Items substantially consumed before an issue is reported
- Orders abandoned or not picked up within a reasonable period
- Issues caused by third-party delivery platforms where the platform controls the applicable refund process
Nothing in this policy limits rights provided by applicable law.
ALLERGIES AND DIETARY RESTRICTIONS
Customers are responsible for informing our team of relevant allergies or dietary restrictions before ordering.
Because ingredients may be stored, prepared, or handled in shared environments, we cannot guarantee the complete absence of cross-contact with allergens unless expressly stated otherwise.
MERCHANDISE
For eligible non-perishable merchandise purchased through our Website, return requests must be initiated within 14 days after delivery.
To qualify for a return, merchandise must generally be:
- Unworn
- Unwashed
- Unused
- In original condition
- Free from stains, odors, damage, makeup, or signs of wear
- Accompanied by proof of purchase
We reserve the right to reject a return that does not satisfy the applicable return conditions, subject to applicable law.
FINAL SALE ITEMS
Items identified as “Final Sale” at the time of purchase are not eligible for return or exchange except where required by law or where the item arrives defective or incorrect.
DAMAGED, DEFECTIVE OR INCORRECT MERCHANDISE
Please inspect merchandise promptly after delivery.
If you receive an item that is damaged, defective, or materially different from what you ordered, contact us within 14 days of delivery and provide:
- Your name
- Order number
- Description of the issue
- Photographs showing the problem, when appropriate
If we confirm the item is defective or incorrect, we will provide an appropriate remedy in accordance with applicable law and our policies.
RETURN SHIPPING
Unless an item is confirmed to be defective, damaged upon arrival, or incorrectly fulfilled by us, the customer is responsible for applicable return-shipping costs.
Original shipping charges are generally non-refundable unless required by law or the return results from our error.
REFUNDS
Approved refunds will generally be issued to the original payment method.
Processing times vary depending upon the payment processor and financial institution.
After we issue a refund, we do not control the time required by your bank or card issuer to post the funds to your account.
EXCHANGES
We do not offer direct exchanges. Customers may return an eligible item and place a new order.
LOST OR STOLEN PACKAGES
If tracking indicates that a package has been delivered but you cannot locate it, please first check the delivery location and contact the applicable carrier.
Go Culture Café is not responsible for theft occurring after confirmed delivery except where applicable law provides otherwise.
We will reasonably assist with available carrier information when possible.
THIRD-PARTY ORDERS
Orders placed through third-party delivery or ordering platforms may be subject to the refund, cancellation, and support processes of the platform through which the order was placed.
ABUSE AND FRAUD
We reserve the right to deny fraudulent, abusive, or excessive return or refund requests to the extent permitted by law.
CONTACT
For return or refund questions:
Go Culture Café
5626 Maple Ave, Suite 110
Dallas, Texas 75235
United States
Telephone: (214) 484-3634
Email: hello@goculturecafe.com