Shipping policy

Last Updated: September 8, 2026

This Shipping Policy applies to physical merchandise purchased through goculturecafe.com.

ORDER PROCESSING

Orders are generally processed within 3 business days after successful payment authorization.

Business days generally exclude weekends and federal holidays.

Processing times may be longer during:

  • Holidays
  • Product launches
  • Promotional periods
  • High-volume periods
  • Severe weather
  • Unexpected operational disruptions
  • Processing time is separate from carrier transit time.

SHIPPING RATES

Available shipping methods and applicable charges will be displayed at checkout where applicable.

Shipping charges may depend upon destination, package size, weight, service level, and carrier.

DELIVERY ESTIMATES

Any delivery date displayed during checkout is an estimate unless expressly identified as guaranteed.

Carrier delays may occur after a package leaves our possession.

Go Culture Café cannot guarantee delivery dates controlled by independent shipping carriers.

SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address.

Please review your information carefully before submitting an order.

If you discover an address error, contact us as quickly as possible. We cannot guarantee that an address can be changed after fulfillment has begun.

RETURNED PACKAGES

If a shipment is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal, or other customer-related delivery issue, additional shipping charges may apply before the package is reshipped.

LOST PACKAGES

If a shipment appears to be lost in transit, please contact us so we can review the tracking information and, where appropriate, work with the carrier.

Resolution may depend upon carrier investigation procedures.

DAMAGED PACKAGES

If merchandise arrives damaged, please retain the item and packaging and contact us promptly with your order number and photographs documenting the condition.

DELIVERED BUT NOT RECEIVED

If carrier tracking indicates successful delivery but the package cannot be located, please:

  • Check the delivery area and surrounding locations;
  • Check with household members, neighbors, building staff, or mailroom personnel where appropriate; and
  • Contact the carrier regarding the delivery.

We will reasonably assist with available shipment information.

INTERNATIONAL SHIPPING

We currently ship only within the United States.

CHANGES

We may update this Shipping Policy periodically. The policy applicable to an order will be the policy in effect when the order is placed, except where applicable law requires otherwise.

CONTACT

Go Culture Café

5626 Maple Ave, Suite 110

Dallas, Texas 75235

United States

Telephone: (214) 484-3634

Email: hello@goculturecafe.com